Drive Yello

Company Description 

Winner of the AFR fast 100 award, Drive Yello’s mission is to enhance businesses’ ability to compete and grow through e-commerce. We do this by creating an intelligent gig economy platform that ethically empowers gig workers and connects them with e-commerce businesses to provide last-mile delivery services. 

We partner with some of the largest retail clients across Australia delivering 250,000 orders a month from 1,200 stores Australia wide, some of our partners  include Woolworths, Coles, Myer, BWS, Dan Murphy’s, Terry White Chemmart just to name a few.

About The Role

The Key Account Manager will be part of the Commercial department. The purpose of this role is to initiate or continue to forge long-lasting relationships, be a client hero and ensure their success. You will work in conjunction with several functions and be hands-on everything related to clients. The role is a blend of customer-facing communication, client relationship building and focused project management tasks (including clients’ research, CRM and tools update).

We are looking for people who have a passion for starting and developing customer relationships, technology solutions and customer management best practice.

We are not looking for someone who enjoys a traditional day-to-day routine, rather, a curious collaborator who wants to work with our Partners to solve real business problems and embrace change as we continue to learn and grow!

What You’ll Do

• Forge and seal partnerships with the best clients, always aligned with the company goals
• Owning Yello's revenue, you’ll make sure that all deals and accounts follow the required strategic approach
• Build long term partnerships and ensure a fast and smooth onboarding
• Build and keep your pipeline updated on a daily basis
• Know the Yello products to conduct customers training and advise them on how to use the Yello platform
• Monitor and facilitate the customer’s adoption of Yello’s SaaS platform with an understanding of their overall business needs as they relate to our products
• Ensure the client takes advantage of Yello’s best practices

• A proactive problem-solver, multi-tasker that can perform effectively under pressure
• Ability to understand customer requirements, and tailor-fit product capabilities and business relations accordingly

What You’ll Need

• 3+ years experience in Account Management, Professional Services or Customer Success positions 
• Excellent verbal and written communication skills, including the ability to run meetings, give product presentations & host webinars and articulate reasoning using data
• Ability to work in a fast-paced environment 
• Positive work ethic, ambitious and passionate attitude
• Strong quantitative and analytical skills
• Tech-savvy with Mac, iOS, and Android
• Knowledge of CRM software, preferably Salesforce
• Experience with marketplaces, startups or logistics is a plus

Drive Yello is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.